Service Catalog

Categories (10)

Instructional/Classroom Technology

Report Instructional Technology Issues

Enterprise Operations (Banner, Evisions, Argos, etc)

Support and services for Administrative Applications related to Banner, Evisions, and other Enterprise Systems.

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Effective August 2024, given the current list of Banner projects and the number of significant upgrades happening with Ellucian products at SUNY ITEC, we are putting a hold on any new administrative projects that require the Enterprise Operations team.

Exceptions will be:
- Compliance issues.
- Critical or down services.

Email, Storage, and Communication

Service offerings related to facilitating institutional communication and collaboration.

Hardware, Software, and Printing

Service offerings related to ordering installing and maintaining computers, software, and printers on campus.

D2L Brightspace & Online Learning

Your information will be sent to the Distance and Online Learning Help Desk. You will receive a response to your request as soon as possible during our regular (Monday - Friday, 8 a.m. - 5 p.m.) and summer (Monday - Friday, 8 a.m. - 4 p.m.) hours. You may also contact us by phone at (518) 629-7070.

Evening and weekend support is provided through SUNY Online Support Services Help Desk at https://online.suny.edu/help

If you have content related questions about your course (i.e. assignment or test questions, grading policy, deadlines, etc.) you should contact your instructor ( https://www.hvcc.edu/about/directories/employee... )

If you are experiencing problems using Brightspace for your coursework be sure to check the Knowledge Base, where you will find tutorials on many common tasks.

Zoom, Video Conferencing and Events

Services related to recording video conferences, zoom training, equipment modifications, support and issues

Web Services

Support and services for web development, college websites, web forms and other web systems managed by the ITS Web Services team.

Accounts

Support and services for college accounts.

Physical Plant

Facilities Team help (including preventative maintenance, routine work orders, valley cats work order).

Public Safety

Public Safety Department Service Requests Team (including key access requests and general service requests).

Services (3)

General ITS Help Request

This service can be used to ask for assistance when you are not sure which service to use.