Service Catalog

Categories (7)

Instructional Technology

Report Instructional Technology Issues

Administrative Applications (Banner) and Reporting

Support and services related to Banner, Evisions, and other Enterprise Systems.

Email, Storage, and Communication

Service offerings related to facilitating institutional communication and collaboration.

Hardware, Software, and Printing

Service offerings related to ordering installing and maintaining computers, software, and printers on campus.

Distance & Online Learning

Your information will be sent to the Distance and Online Learning Help Desk. You will receive a response to your request as soon as possible during our regular (Monday - Friday, 8 a.m. - 5 p.m.) and summer (Monday - Friday, 8 a.m. - 4 p.m.) hours. You may also contact us by phone at (518) 629-7070.

Evening and weekend support is provided through SUNY Online Support Services Help Desk at

If you have content related questions about your course (i.e. assignment or test questions, grading policy, deadlines, etc.) you should contact your instructor ( )

If you are experiencing problems using Blackboard for your coursework be sure to check the Support and Tutorials tab in Blackboard, where you will find tutorials on many common tasks.

Zoom, Video Conferencing and Events

Video Conferencing Requests

Web Services

Support and services for web development, college websites, web forms and other web systems managed by the ITS Web Services team.

Services (3)

General ITS Help Request

This service can be used to ask for assistance when you are not sure which service to use.