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Service Catalog
Categories (8)
Instructional/Classroom Technology
Report Instructional Technology Issues
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Enterprise Operations (Banner, Evisions, Argos, etc)
Support and services for Administrative Applications related to Banner, Evisions, and other Enterprise Systems.
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Email, Storage, and Communication
Service offerings related to facilitating institutional communication and collaboration.
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Hardware, Software, and Printing
Service offerings related to ordering installing and maintaining computers, software, and printers on campus.
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D2L Brightspace & Online Learning
Your information will be sent to the Distance and Online Learning Help Desk. You will receive a response to your request as soon as possible during our regular (Monday - Friday, 8 a.m. - 5 p.m.) and summer (Monday - Friday, 8 a.m. - 4 p.m.) hours. You may also contact us by phone at (518) 629-7070.
Evening and weekend support is provided through SUNY Online Support Services Help Desk at
https://online.suny.edu/help
If you have content related questions about your course (i.e. assignment or test questions, grading policy, deadlines, etc.) you should contact your instructor (
https://www.hvcc.edu/about/directories/employee...
)
If you are experiencing problems using Brightspace for your coursework be sure to check the Knowledge Base, where you will find tutorials on many common tasks.
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Zoom, Video Conferencing and Events
Video Conferencing Requests
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Web Services
Support and services for web development, college websites, web forms and other web systems managed by the ITS Web Services team.
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Accounts
Support and services for college accounts.
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Services (3)
General ITS Help Request
This service can be used to ask for assistance when you are not sure which service to use.
General Web Services Request
Distance & Online Learning Help Request
Popular Services
General ITS Help Request
Report an Issue with an Enterprise Operations System
Enterprise Systems Access Request
Distance & Online Learning Help Request
Request Banner Form or Argos Report Access
My Recently Visited Services
Distance & Online Learning Help Request
Software Request
Update Employee Directory
Brightspace Course Support
Add or Remove Brightspace Organization Users
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