Service Catalog

Categories (10)

Instructional/Classroom Technology

Report Instructional Technology Issues
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Enterprise Operations (Banner, Evisions, Argos, etc)

Support and services for Administrative Applications related to Banner, Evisions, and other Enterprise Systems.

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Effective August 2024, given the current list of Banner projects and the number of significant upgrades happening with Ellucian products at SUNY ITEC, we are putting a hold on any new administrative projects that require the Enterprise Operations team.

Exceptions will be:
- Compliance issues.
- Critical or down services.
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Email, Storage, and Communication

Service offerings related to facilitating institutional communication and collaboration.
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Hardware, Software, and Printing

Service offerings related to ordering installing and maintaining computers, software, and printers on campus.
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D2L Brightspace & Online Learning

Your information will be sent to the Distance and Online Learning Help Desk. You will receive a response to your request as soon as possible during our regular (Monday - Friday, 8 a.m. - 5 p.m.) and summer (Monday - Friday, 8 a.m. - 4 p.m.) hours. You may also contact us by phone at (518) 629-7070.

Evening and weekend support is provided through SUNY Online Support Services Help Desk at https://online.suny.edu/help

If you have content related questions about your course (i.e. assignment or test questions, grading policy, deadlines, etc.) you should contact your instructor ( https://www.hvcc.edu/about/directories/employee... )

If you are experiencing problems using Brightspace for your coursework be sure to check the Knowledge Base, where you will find tutorials on many common tasks.
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Zoom, Video Conferencing and Events

Services related to recording video conferences, zoom training, equipment modifications, support and issues
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Web Services

Support and services for web development, college websites, web forms and other web systems managed by the ITS Web Services team.
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Accounts

Support and services for college accounts.
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Physical Plant

Facilities Team help (including preventative maintenance, routine work orders, valley cats work order).
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Public Safety

Public Safety Department Service Requests Team (including key access requests and general service requests).
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Services (3)

General ITS Help Request

This service can be used to ask for assistance when you are not sure which service to use.

General Web Services Request

Distance & Online Learning Help Request