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Categories (7)
Instructional Technology
Report Instructional Technology Issues
Enterprise Operations
Support and services for Administrative Applications related to Banner, Evisions, and other Enterprise Systems.
Email, Storage, and Communication
Service offerings related to facilitating institutional communication and collaboration.
Hardware, Software, and Printing
Service offerings related to ordering installing and maintaining computers, software, and printers on campus.
Distance & Online Learning
Your information will be sent to the Distance and Online Learning Help Desk. You will receive a response to your request as soon as possible during our regular (Monday - Friday, 8 a.m. - 5 p.m.) and summer (Monday - Friday, 8 a.m. - 4 p.m.) hours. You may also contact us by phone at (518) 629-7070.
Evening and weekend support is provided through SUNY Online Support Services Help Desk at
https://online.suny.edu/help
If you have content related questions about your course (i.e. assignment or test questions, grading policy, deadlines, etc.) you should contact your instructor (
https://www.hvcc.edu/about/directories/employee...
)
If you are experiencing problems using Blackboard for your coursework be sure to check the Support and Tutorials tab in Blackboard, where you will find tutorials on many common tasks.
Zoom, Video Conferencing and Events
Video Conferencing Requests
Web Services
Support and services for web development, college websites, web forms and other web systems managed by the ITS Web Services team.
Services (6)
General ITS Help Request
This service can be used to ask for assistance when you are not sure which service to use.
General Web Services Request
ITS Project Request
System Login Issue
Distance & Online Learning Help Request
Enterprise Operations Service Request
Additional Resources
Popular Services
General ITS Help Request
Enterprise Systems Access Request
Enterprise Operations Service Request
AppWorx Request
Computer Move, Swap or Temporary Relocation
My Recently Visited Services
Videoconferencing
Videoconference Equipment Modification
Voice Mail
Recording using Instructor-only videoconference rooms
General ITS Help Request
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