Distance & Online Learning Help Request

If you are having technical problems with your Brightspace course, please select the Request Help button on the right to request assistance. Your information will be sent to the Distance and Online Learning Help Desk. You will receive a response to your request as soon as possible (usually within 24 hours, except when the college is closed). You may also contact us by phone at (518) 629-7070. Evening and weekend support is provided through SUNY Online.

If you have content related questions about your course (i.e. assignment or test questions, grading policy, deadlines, etc.) you should contact your instructor.

If you are experiencing problems using Brightspace for your coursework be sure to check the Support and Tutorials tab in Brightspace, where you will find tutorials on many common tasks.

Request Help


Service ID: 47259
Fri 11/13/20 1:50 PM
Tue 6/13/23 9:52 AM