The Hudson Valley Help Desk is a centralized service and support site for Instructional & Information Technology, Enterprise Operations and Distance & Online Learning. Learn more about each department below, browse their service catalogues, and request their help!

Read the Quick Start Guide to learn about how to submit, view, and update tickets.

COVID-19 At-Home Resources

Instructional and Information Technology

Instruction and Information Technology provides services and support for the following areas:

  • IIT Help Desk
  • Instructional Technology
  • Videoconferencing
  • Office365, Email, Calendaring, File Sharing and other collaboration tools
  • Computer Hardware, Software and Student Printing
  • Wired & Wireless Network, Telephones and Voicemail
  • Information Security
  • Web Development

Enterprise Operations

Enterprise Operations provides support for:

  • Troubleshooting and resolving any problems encountered with Banner, Wired, BDM Xtender, Degree Works, CRM Advise, CRM Recruit and all other 3rd Party Products integrated with Banner
  • Banner User Access Requests, both initial setup and modifications
  • Set up or changes to processes and chains in AppWorx
  • Requests for new programs and/or Argos reports
  • Set-up of access and training for Argos
  • Review of specs for all 3rd-party products and services that will integrate with Banner. Implementation timeline for any new products will be determined via consultation between EO team and functional product owner.

Distance & Online Learning

The Center for Distance and Online Learning is programmatically responsible for:

  • online and remote faculty training in instructional design and best practices;
  • management and documentation of the student, faculty and programmatic needs for online, remote, hybrid and web-enhanced courses;
  • and the successful deployment of the Blackboard learning management system and integrated tools.

Helpful Links
Knowledge Base

The Knowledge Base is a collection of documentation, tutorials and training videos for self-help solutions to your problem.

Browse the Knowledge Base

Search the Knowledge Base

Technical Support

IIT Help Desk

Please consider booking time with a service technician in advance at https://itbookings.hvcc.edu.

Email helpdesk@hvcc.edu
Emailing this will create a general help request ticket on your behalf.
Phone (518) 629-7364
Location Higbee Hall, Room 110
Hours Monday - Friday, 7:30am - 8pm

Computer Learning Center

Phone (518) 629-7891
Email clchelp@hvcc.edu
Location Marvin Library Learning Commons, Lower Level
Hours Check the CLC web page for current hours.