Information Technology Services

Information Technology Services (ITS) provides services and support for the following areas:

• ITS Help Desk
• Instructional Technology
• Videoconferencing
• Office365, Email, Calendaring, File Sharing and other collaboration tools
• Computer Hardware, Software and Student Printing
• Wired & Wireless Network, Telephones and Voicemail
• Information Security
• Web Development

Enterprise Operations

Enterprise Operations provides support for:

• Troubleshooting and resolving any problems encountered with Banner, Wired, BDM Xtender, Degree Works, CRM Advise, CRM Recruit and all other 3rd Party Products integrated with Banner
• Banner User Access Requests, both initial setup and modifications
• Set up or changes to processes and chains in AppWorx
• Requests for new programs and/or Argos reports
• Set-up of access and training for Argos
• Review of specs for all 3rd-party products and services that will integrate with Banner. Implementation timeline for any new products will be determined via consultation between EO team and functional product owner.

Distance & Online Learning

The Center for Distance and Online Learning is programmatically responsible for:

• online and remote faculty training in instructional design and best practices;
• management and documentation of the student, faculty and programmatic needs for online, remote, hybrid and web-enhanced courses;
• and the successful deployment of the Blackboard learning management system and integrated tools.