Using Microsoft Teams for Calling

Calls may be made using either the Microsoft Teams computer app or the Microsoft Teams mobile device app. Calling is not available on the web browser version of Teams.

Important Use Information

ITS recommends that Teams calling is done on a personal device or an HVCC issued device outside of a virtual environment, such as Citrix, to be able to use all Teams call features.

DTMF (Digit Dialing during a call) is not supported when using Teams for calling within Citrix.

Installing Microsoft Teams

All college issued computers should already have the Teams desktop software installed. If your college issued computer does not, please call the ITS Help Desk for assistance.

To install Microsoft Teams on a personal computer or mobile device, visit the Microsoft Teams Download site.

How to Make Calls

Computer App

  1. Open the Microsoft Teams App. If prompted, log in with your college username and password.
  2. Select the Calls icon from the left side menu.
  3. Use the Dialpad that appears near the bottom left of the screen to enter the phone number you would like to call
    • On Campus Number: Enter the 4 digit extension.
    • Off Campus Number: Enter 9 then the full phone number.
  4. Select the Call button below the dial pad to begin the call.

Mobile App

  1. Open the Microsoft Teams App. If prompted, log in with your college username and password.
  2. Select the Calls icon from the bottom menu bar. If the Calls icon is not visible, you may need to select the More icon and locate the Calls icon from there.
  3. Select the Phone + icon at the top right of the screen.
  4. Use the Dialpad that appears to enter the phone number you would like to call
    • On Campus Number: Enter the 4 digit extension.
    • Off Campus Number: Enter 9 then the full phone number.
  5. Select the round phone icon below the dialpad to begin the call.

Additional Tips

  • If you have enabled the Mobile App to access your phone contacts, once in the Calls screen on the app you can select the number book icon () from the top right of the screen and select the phone contact you wish to call.
  • Check your Call History to see who has called you and who you have called. Select the More Actions More options button to the right of the contact for options to Call Back, Add to Speed Dial, Start an MS Teams Chat, or Block.
  • To access your dialpad during a call, go to your call controls and select Keypad.

Helpful Videos

Details

Article ID: 122216
Created
Mon 12/7/20 4:33 PM
Modified
Mon 2/22/21 2:17 PM