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Check out this article I found in the Help Desk Client Portal knowledge base.<br /><br /><a href="https://hvcc.teamdynamix.com/TDClient/1967/Portal/KB/ArticleDet?ID=94939">https://hvcc.teamdynamix.com/TDClient/1967/Portal/KB/ArticleDet?ID=94939</a><br /><br />Office Training Center