Effective August 2024, given the current list of Banner projects and the number of significant upgrades happening with Ellucian products at SUNY ITEC, we are putting a hold on any new administrative projects that require the Enterprise Operations team.
Exceptions will be:
- Compliance issues.
- Critical or down services.
Please use this service to report issues with any products/systems supported by Enterprise Operations. Specifically, if a system is down or you are unable to access it, report that problem using this service. Other examples for use of this service include: not able to find a student in CRM Advise, issues with CRM Recruit applications, missing course enrollments in Brightspace, etc.
Before reporting that a system is down, please ensure that you are connected via Citrix, check your Internet connection, and check if you are able to access other systems