Services A-Z (65)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

ACE Software Request (Call For Software)

Add or Remove Blackboard Organization Users

Air Media Issues

Report issues with the Air Media streaming device in the classroom

AppWorx Request

Audio Issues

Report issues with audio in the classroom

B

Blackboard Course Support

Blu-ray Player Issues

Report issues with Blu-ray player in the classroom

C

Cable Management / Relocation

Request Network Cable Management or Relocation.

Calendar Request

Grant/Revoke calendar access or create a new calendar

Computer Move, Swap or Temporary Relocation

Request the move, swap or temporary relocation of campus-owned computers and/or peripherals.

Computer Surrender

Use this request form to surrender campus-owned computers that are no longer being used.

Crestron / Touchpanel Issues

Report issues with classroom Crestron technology

D

Distance & Online Learning Help Request

Distribution List and Listsrv Requests

Form for any distribution and listsrv requests.

Doc Cam Issues

Report issues with the Document Camera in the classroom

E

Email Issue

Need help with an email issue? Open a ticket to request assistance from IT.

Enroll User in a Blackboard Course

Enterprise Systems Access Request

G

General ITS Help Request

This service can be used to ask for assistance when you are not sure which service to use.

I

Interactive Display Issues

Report issues with interactive display in the classroom

L

Lighting Issues

Report issues with lighting in the classroom

Line Installation, Move, and Repair Requests (Data and Phone)

Form for requesting data/phone line installation, moves, and repairs.

M

Microphone Issues

Report issues with the microphone in the classroom

Monitor Request

Request additional and/or larger monitor for PC

N

Network Shares

Request new network shares. Grant or modify access to a network share.

P

Printer Refund Request

Request printer fee refund

Projector Screen Issues

Report projector screen issues in the classroom

R

Recording using Instructor-only videoconference rooms

Discuss options with user, schedule, technical support during recording, file transfer

Remove a User from Everbridge Alert

Report a Hardware Issue

Need help with a computer or printer issue? Open a ticket to request assistance from ITS.

Report a Scanner Issue

Report general or Xtender scanning issues

Report a Security Camera Issue

Issues with campus security cameras

Report a Simplex Time Clock Issue

Report Time Clock problems.

Report a Software Issue

Need help with a software issue? Open a ticket to request assistance from ITS.

Report a Student Bus Pass Issue

Report an issue with a student bus pass.

Report a Suspicious Email

Concerned about a suspicious email you received? Report potential phishing/spam email to ITS.

Report a UPS / Battery Backup Failure

Report an issue with your existing battery backup.

Report Duplicate ID Issue

Request a New Blackboard Organization

Request a VDA License for your student(s)

Request Development Course Shell (ZZZZ Area)

Request Exam Conversion to Blackboard

Request Test Proctoring Software

Request Training

S

Security Camera IP Address / Network Drop Request

Request physical data jack installs and to configure IP addresses

Simplex Time Clock IP Address / Network Drop Request

Request physical data jack installs and to configure IP addresses

Software Request for Faculty/Staff PCs (New, Updates, Upgrades)

Help installing software on campus owned devices

Software Request for iPad / Tablet

Help installing software on campus owned tablets

T

Training

Video Conference Technician will conduct a training session with user on their requested topics.

Training Request

U

V

Video Issues with Monitor or Projector

Report video display Issues in the classroom with the monitor or projector

Video Streaming Issues

Video is distorted in the classroom when using streaming services, ie: YouTube etc.

Videoconference Equipment Modification

User would like to add/remove features on touch panel

Videoconferencing

Schedule, test, initiate and technical support for a videoconference

Voice Mail

Voice Mail requests

Z

Zoom or Videoconferencing Issue