Installing the UDS Client - for NON-HVCC Windows PCs


Instructions on installing and using the UDS Client on non-HVCC Windows desktops and laptops.


This article will outline all the steps required to install and use the UDS (VDI) Client on Windows. This is only required if the built-in HTML5 UDS viewer within your web browser is insufficient.

Installing and Using the UDS Client

You will need administrator privileges on your computer to complete these steps and install the UDS Client.

  1. Go to in your web browser, and sign in with your HVCC username and password.
  2. Select UDS Client at the top of the page, then choose the Windows (exe) option to download the client.
    • UDS Client download options screen
  3. Once downloaded, open/run the exe file.
  4. Follow the installation wizard.
    1. On the Installer Language prompt, select your preferred language then select OK.
      Installer language prompt
    2. On the Welcome to UDS Client Setup screen, select Next.
      Welcome to UDS Client Setup screen
    3. On the License Agreement screen, select I Agree.
      Choose Install Location screen
    4. On the Installation Complete screen, select Next.
      Installation Complete screen
    5. On the Completing UDS Client Setup screen, select Finish.
      Completing UDS Setup screen
  5. Once the installation is complete, return to in your browser, and connect to a pool with the RDP connection option.
  6. You will see this message (or similar) from your web browser. Select Open Link (or Allow, Open, etc). If there is a checkbox to Always Allow, check it.
    • Allow this site to open udss link prompt
  7. Upon connecting for the first time, you will see 2 prompts.
    1. On the ACCESS Warning prompt, select Yes.
    2. On the "The publisher of this remote connection can't be identified" prompt, select Connect.
  8. Once this is complete, you are now connected to the UDS RDP Session, and you will see a DUO Prompt. Choose a method to authenticate with DUO, and continue.
    • DUO prompt
  9. Once DUO MFA is complete, you will see a Windows login screen signing you in, followed by your Windows desktop. You are now signed into the virtual (or physical) Windows machine. The window will open in full screen mode and occupy all of your monitors if you have multiple monitors.
  10. When you are ready to log out of the session, double-click the red LOGOFF button on the desktop.



Article ID: 151329
Fri 5/10/24 10:09 AM
Tue 5/21/24 2:37 PM